110
11. In the ACQUITY UPLC Console, select Column Manager from the
system tree.
12. In the column manager information window, click Control > Reset CM,
to reset the column manager.
Maintaining the column compartments
Under normal operating conditions, the column compartments do not require
any routine maintenance. If residue from solvent leaks accumulates in the
column compartment, remove the column and wipe the compartment clean
with a soft cloth.
Contacting Waters technical service
If you are located in the USA or Canada, report malfunctions or other
problems to Waters Technical Service (800 252-4752). From elsewhere, phone
the Waters corporate headquarters in Milford, Massachusetts (USA), or
contact your local Waters subsidiary. Waters’ Web site includes phone
numbers and e-mail addresses for Waters locations worldwide. Visit
www.waters.com.
When you contact Waters, be prepared to provide this information:
• Error message (if any)
• Nature of the symptom
• Instrument serial numbers (see page 111)
• Flow rate
• Operating pressure
•Solvent(s)
• Detector settings (sensitivity and wavelength)
• Type and serial number of column(s)
•Sample type
• Data application version and serial number
• ACQUITY UPLC system workstation model and operating system
version
For complete information on reporting shipping damages and submitting
claims, see the document Waters Licenses, Warranties, and Support Services.
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