wegener.com 53 800009-01 Rev. A
Chapter 5 Customer Service
5.1 Warranty
The following warranty applies to all Wegener Communications products
including the iPump Media Server/Store and Forward Receiver:
All Wegener Communications products are warranted against defective
materials and workmanship for a period of one year after shipment to cus-
tomer. Wegener Communications' obligation under this warranty is limited
to repairing or, at Wegener Communications' option, replacing parts, subas-
semblies, or entire assemblies. Wegener Communications shall not be lia-
ble for any special, indirect, or consequential damages. This warranty does
not cover parts or equipment which have been subject to misuse, negli-
gence, or accident by the customer during use. All shipping costs for war-
ranty repairs will be prepaid by the customer. There are no other
warranties, express or implied, except as stated herein.
5.2 Technical Support
If the unit should fail to perform as described, if you need help resolving prob-
lems with your iPump, or for questions about obtaining service for your
iPump, please contact Wegener Communications Customer Service at (770)
814-4057, FAX (678) 624-0294, or E-mail service@wegener.com.
To return a product for service:
a) Obtain a Return Material Authorization (RMA) number by completing
and faxing a copy of the RMA Request Form to (678) 624-0294. You
may E-mail the same information instead to: service@wegener.com
b) To help us identify and control returned units, plainly write the RMA
number on the outside of the product-shipping container. This will help
us return your unit to you as quickly as possible.
c) Return the product, freight prepaid, to the address below:
Service Department RMA# ________
Wegener Communications, Inc.
359 Curie Drive
Alpharetta, GA 30005
NOTE: All returned material must be shipped freight prepaid. C.O.D.
Shipments will not be accepted.
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