Troubleshooting
105
Operating instructions – AC SMART
Error ID Description Recommended action
15 Communication between the internal
energy meter and the control board is
disrupted.
► Contact an electrician.
► Disconnect the EV charging box from the power
supply.
► Check the RS485 connection between the
internal energy meter and the control board.
► Connect the EV charging box to the power
supply.
► If the error occurs again, contact Weidmüller
Service.
16 There is an error in the internal
current measurement.
► Contact an electrician.
► Disconnect the EV charging box from the power
supply.
► Check the connection between the power board
and control board.
► Connect the EV charging box to the power
supply.
► If the error occurs again, contact Weidmüller
Service.
17 The WIFI/BLE module is defective. ► Switchotheresidualcurrentprotectivedevice.
► Switch the residual current protective device
back on after 10 seconds.
► Wait until the LED status indicator is illuminated
green.
► If the error occurs again, contact an electrician.
18 WIFI error ► Switchotheresidualcurrentprotectivedevice.
► Switch the residual current protective device
back on after 10 seconds.
► Wait until the LED status indicator is illuminated
green.
► Check the strength of the WLAN connection.
If necessary, use a repeater to increase the
strength of the WLAN connection.
► If a connection is possible, then check the
password. The password may not contain a
comma.
► If the error occurs again, contact an electrician.
19 BT error ► Switchotheresidualcurrentprotectivedevice.
► Switch the residual current protective device
back on after 10 seconds.
► Wait until the LED status indicator is illuminated
green.
► If the error occurs again, contact an electrician.
20 Internal socket error ► Switchotheresidualcurrentprotectivedevice.
► Switch the residual current protective device
back on after 10 seconds.
► Wait until the LED status indicator is illuminated
green.
► If the error occurs again, contact an electrician.