42 1357590000/00/03.12
Fault Correction
8 Fault Correction
8.1 Types of Errors
The diagnostic system indicates on the touchscreen display if an error has occurred. The printer is set into
one of the three possible error states according to the type of error.
State Display Button
Correctable error
Continue, Cancel
Display ashes red
Irrecoverable error
Cancel
Display ashes red
Critical fault
Cancel
Display ashes red
Table 3 Error States
8.2 Problem Solution
Problem Cause Remedy
Print image has smears or voids Printhead is dirtyt Clean the printhead.
→ Chapter 7.2
Temperature too high Decrease the temperature using
the driver.
Unsuitable combination of labels
and transfer ribbon
Use different type of ribbon.
Printer prints a sequence of char-
acters instead of the label format
Printer is in ASCII dump mode Cancel the ASCII dump mode.
The printer conveys the labelling
material but not the ribbon.
The diameter of the carboard core
in use is too large.
Use a carboard core with a
smaller diameter.
Printer only prints every second
label
The format setting in the driver is
too large.
Change the format setting in the
driver.
Transfer ribbon wrinkles Transfer ribbon feed path not
adjusted
Adjust transfer ribbon feed path
→ Chapter 4.5
Transfer ribbon too wide Transferfolie verwenden, die nur
wenig breiter ist als das Etikett.
Vertical white lines in the print
image
Printhead is dirty Clean the printhead.
→ Chapter 7.2
Printhead is defective (failure of
heat elements)
Change the printhead
→ Service Manual.
Horizontal white lines in the print
image
Printer is used with the backfeed
> smart in the cut or peel-off
mode
Set the backfeed > always in
the setup.
→ Con guration Manual (not for
devices with perforation cutter)
Table 4 Problem Solution
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