Winmate M101BK - Appendix A: Troubleshooting

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Appendix
58
Appendix A: Troubleshooting
Problem
Solution
The removable battery is not
charging.
 Make sure the AC adapter is properly connected, and that the
removable battery is properly inserted.
Nothing appears on the
screen.
 The tablet computer may be in sleep mode. Press the power
button to wake up the display.
 The brightness level may be too low. Increase brightness.
The screen suddenly turns
blank and the power indicator
goes off.
 Make sure that LED indicator is not powered off in Winset.
 Make sure the AC adapter is properly connected.
 If running on battery power, the battery may be depleted,
charge the battery.
Wireless LAN signal quality is
poor.
 The tablet computer may be out of range. Move the tablet
computer closer to the access point or another wireless LAN
device associated with it.
 Check if your surroundings have interferences, such as
microwave ovens, cordless phones. Move the tablet computer
away from objects causing interference.
I cannot connect to another
wireless LAN device.
 Make sure that wireless LAN feature is powered on.
 Make sure that the SSID setting is the same for every wireless
LAN device in the network.
 Restart the tablet computer
 Make sure the IP address or subnet mask setting is correct.
I cannot connect to another
device with Bluetooth.
 Make sure that both devices have Bluetooth powered on (For
the Tablet Computer, check Winset to see if Bluetooth is
powered on).
 Make sure that the distance between the two devices is within
10 meters and there are no walls or large obstructions
between the devices.
 Make sure the both devices are powered on and configured to
be discoverable.
 Make sure that both devices are compatible.
The GPS application cannot
find my location.
 Make sure that GPS is powered on in Winset.
 Make sure that GPS receiver and the location sensor are
enabled in Control Panel.
 The tablet computer may be out of coverage area. Move your
tablet computer outdoors or closer to a window.
 Check if your surroundings have interferences, such as
microwave ovens, cordless phones. Move the tablet computer
away from objects causing interference.
No sound is produced.
 Adjust volume of the tablet computer by pressing on the
volume rocker.
 If using an external audio device, make sure that the cable is
properly connected.