Problem solving
WorkCentre 5019/5021
User Guide
11-25
E-8 Machine's One Tray Module cover is
open.
Close the cover.
Refer to Machine components on
page 3-1.
E-9 The image will be cut off with the
current setting.
Place the document in landscape
orientation, and then press the Start
button.
Note: When using the document
feeder, reload all documents in the
document feeder without opening the
document cover.
H-0 Cooling inside the machine. Automatically started. Do not open
any cover of the machine.
J-1 Out of toner. Replace the toner cartridge.
Refer to Replacing the toner cartridge
on page 10-3.
J-4 The drum cartridge needs to be
replaced.
Turn the power off, wait for 10
seconds after the display goes off,
and then turn the power on again.
If the display cannot be turned off,
replace the drum cartridge.
Refer to Replacing the drum cartridge
on page 10-7.
J-6 The drum cartridge is defective. Replace the drum cartridge.
Refer to Replacing the drum cartridge
on page 10-7.
J-7 The warranty period of the image
quality on the drum cartridge is
expired.
It may affect the image quality.
Replacing the drum cartridge is
recommended.
Refer to Replacing the drum cartridge
on page 10-7.
J-8 The warranty period of performance
on the drum cartridge is expired.
It may damage the machine. Replace
the drum cartridge.
Refer to Replacing the drum cartridge
on page 10-7.
J-9 The drum cartridge is defective. Replace the drum cartridge
immediately. Otherwise, the machine
will be damaged.
Refer to Replacing the drum cartridge
on page 10-7.
L-1 Reached the maximum copy limit
while the limit is set. Also, the user
who reached the copy job limit has
logged in.
Press the Stop button, and contact
your system administrator.
Error code Cause Remedy
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