Customer Support Information
10
Customer Support Information
If you need assistance with any aspect of your JobEditor DX200 system, please contact
YASKAWA Customer Support at the following 24-hour telephone number:
For routine technical inquiries, you can also contact YASKAWA Customer Support at the
following e-mail address:
When using e-mail to contact YASKAWA Customer Support, please provide a detailed
description of your issue, along with complete contact information. Please allow approximately
24 to 36 hours for a response to your inquiry.
Please have the following information ready before you call Customer Support:
techsupport@motoman.com
Please use e-mail for routine inquiries only. If you have an urgent or emergency
need for service, replacement parts, or information, you must contact YASKAWA
Customer Support at the telephone number shown above.
• System JobEditor DX200
• Primary Application ___________________________
• Controller DX200
• Software Version Access this information on the Programming Pendant’s
LCD display screen by selecting {MAIN MENU} -
{SYSTEM INFO} - {VERSION}
• Robot Serial Number Located on the robot data plate
• Robot Sales Order
Number
Located on the DX200 controller data plate
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