Troubleshooting
207
8.
Click Export to open the file download window, and then save the file to your local
endpoint.
To capture packets using the Ethernet software:
Connect the Internet ports of the endpoint and the PC to the same HUB, and then use
Sniffer, Ethereal or Wireshark software to capture the signal traffic. You can also set
mirror port on a switch to monitor the port connected to the endpoint.
In some instances, status indicators are helpful for finding endpoint troubles. Status
indicators may consist of the power LED, icons on the status bar of the display device or
prompt messages.
The following shows two examples of obtaining the endpoint information from status
indicators:
If a LINK failure of the endpoint is detected, the icon will appear on the status
bar of the display device, indicating the current network is not available.
If the power LED does not light, it indicates the endpoint is not powered on.
For more information on the icons, refer to Icon Instructions on page 29.
Wrong configurations may have an impact on your endpoint use. You can export
configuration file to check the current configuration of the endpoint and troubleshoot if
necessary. For more information on how to export endpoint configuration, refer to
Importing/Exporting Configuration on page 194.
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