Chapter 26 Troubleshooting
EMG3425-Q10A User’s Guide
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5 If the problem continues, contact the vendor.
26.3 EMG3425-Q10A Access and Login
I don’t know the IP address of my EMG3425-Q10A.
1 The default IP address of the EMG3425-Q10A in Router Mode is 192.168.1.1. The default IP
address of the EMG3425-Q10A in Access Point Mode is 192.168.1.2.
2 If you changed the IP address and have forgotten it, you might get the IP address of the EMG3425-
Q10A in Router Mode by looking up the IP address of the default gateway for your computer. To do
this in most Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP
address of the Default Gateway might be the IP address of the EMG3425-Q10A (it depends on the
network), so enter this IP address in your Internet browser.
3 If your EMG3425-Q10A in Access Point Mode is a DHCP client, you can find your IP address from
the DHCP server. This information is only available from the DHCP server which allocates IP
addresses on your network. Find this information directly from the DHCP server or contact your
system administrator for more information.
4 Reset your EMG3425-Q10A to change all settings back to their default. This means your current
settings are lost. See Section 26.5 on page 191 in the Troubleshooting for information on
resetting your EMG3425-Q10A.
I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See Section 26.5 on page
191.
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct IP address.
• The default IP address of the EMG3425-Q10A in Router Mode is 192.168.1.1. The default IP
address of the EMG3425-Q10A in Access Point Mode is 192.168.1.2.
• If you changed the IP address (Section 10.4 on page 90), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
don’t know the IP address of my EMG3425-Q10A.
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