Chapter 26 Troubleshooting
EMG3425-Q10A User’s Guide
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• Check the settings for QoS. If it is disabled, you might consider activating it.
26.5 Resetting the EMG3425-Q10A to Its Factory Defaults
If you reset the EMG3425-Q10A, you lose all of the changes you have made. The EMG3425-Q10A
re-loads its default settings, and the password resets to 1234. You have to make all of your
changes again.
You will lose all of your changes when you push the RESET button.
To reset the EMG3425-Q10A:
1 Make sure the power LED is on.
2 Press the RESET button for one to four seconds to restart/reboot the EMG3425-Q10A.
3 Press the RESET button for longer than five seconds to set the EMG3425-Q10A back to its factory-
default configurations.
If the EMG3425-Q10A restarts automatically, wait for the EMG3425-Q10A to finish restarting, and
log in to the Web Configurator. The password is “1234”.
If the EMG3425-Q10A does not restart automatically, disconnect and reconnect the EMG3425-
Q10A’s power. Then, follow the directions above again.
26.6 Wireless Connections
I cannot access the EMG3425-Q10A or ping any computer from the WLAN.
1 Make sure the wireless LAN is enabled on the EMG3425-Q10A.
2 Make sure the wireless adapter on your computer is working properly.
3 Make sure the wireless adapter installed on your computer is IEEE 802.11 compatible and supports
the same wireless standard as the EMG3425-Q10A.
4 Make sure your computer (with a wireless adapter installed) is within the transmission range of the
EMG3425-Q10A.
5 Check that both the EMG3425-Q10A and the wireless adapter on your computer are using the same
wireless and wireless security settings.
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