UAG4100 User’s Guide
429
CHAPTER 43
Diagnostics
43.1 Overview
Use the diagnostics screens for troubleshooting.
43.1.1 What You Can Do in this Chapter
•Use the Diagnostics screen (see Section 43.2 on page 429) to generate a file containing the
UAG’s configuration and diagnostic information if you need to provide it to customer support
during troubleshooting.
•Use the Packet Capture screens (see Section 43.3 on page 431) to capture packets going
through the UAG.
•Use the Core Dump screens (see Section 43.4 on page 434) to have the UAG save a process’s
core dump to an attached USB storage device if the process terminates abnormally (crashes) so
you can send the file to customer support for troubleshooting.
•Use the System Log screens (see Section 43.5 on page 435) to download files of system logs
from a connected USB storage device to your computer.
43.2 The Diagnostics Screen
The Diagnostic screen provides an easy way for you to generate a file containing the UAG’s
configuration and diagnostic information. You may need to send this file to customer support for
troubleshooting.
Click Maintenance > Diagnostics to open the Diagnostic screen.
Figure 301 Maintenance > Diagnostics
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