Appendix D – Troubleshooting
sym Error HMI code Description Possible Cause Suggested Actions
Electronics errors
Memory Failure F116.023
The device data loaded at the start up are corrupted
precluding the correct functionality of the device
Electronic memory corrupted The electronics must be replaced
Electronic Interface error. M030.020
Exchange of data between Electronics and Sensor have
problems
Exchange of non-critical data between sensor and
electronics is precluded due to problem in the
electronic circuit or in receiver circuit of the sensor
Power the device and retry the operation,
if the error persist the electronics should
be replaced as soon as possible.
Non-Volatile memory burn error M026.024
The device continue to work without problems but at the
next power cycle the new configuration will be lost
Writings to the electronic non-Volatile Memory was
not successful
The electronics should be replaced as
soon as possible.
Pressure Sensor errors
Sensor Invalid
Missing Primary
Signal
F120.016
The primary signal of the sensor is no longer available.
The transducer is not in a condition to generate a valid
signal.
The sensor signal is not being updated correctly as
a result of an electronics failure, sensor error or a
poorly connected sensor cable.
Check cable connection, check sensor
and if problem persists, the sensor must
be replaced.
Invalid Sensor
Sensor and/or the connected electronics are
incompatible
The sensor model/version is not longer compatible
with the connected electronic version
The sensor must be replaced
Sensor Memory Fail F118.017
The data in the sensor memory are corrupted precluding
the correct functionality of the device
Sensor memory corrupted The Sensor must be replaced
P-dP Sensor Fail F114.000
The sensor signal value is incorrect due to a mechanical
failure
Mechanical damage to the sensor. Loss of fill fluid;
ruptured diaphragm, broken sensor….
The Sensor must be replaced
Static Pressure Sensor Fail F112.001
The sensor signal value is incorrect due to a mechanical
failure …… Valid only for Differential pressure models
The circuitry for the sampling of the static pressure
has failed.
The Sensor must be replaced
Sensor Temperature Fail F110.002
The measurement accuracy is decreased more than the
acceptable error
The circuitry for the sampling of the temperature
has failed.
The Sensor must be replaced
Non-Volatile memory burn error M028.018
The device continue to work without problems but any
replacement operation is compromised because the
back-up configuration is not updated
Writings to the Sensor non-Volatile Memory was
not successful
The Sensor should be replaced as soon as
possible.
Installation/start-up errors
Input Simulation
Active
PdP simulation
C088.030
The Process Value is simulated to became the P-dP
value measured in input
The P-dP Value in output is calculated from a value
simulated in input
Use a HART configurator (DTM - Hand
held) to place device back into normal
operating mode (Remove the input
simulation)
Static Pressure
simulation
The Process Value is simulated to became the Static
Pressure value measured in input
The Static Pressure Value in output is calculated
from a value simulated in input
Sensor Temp
simulation
The Sensor Temperature Value is simulated to became
the measured Sensor Temperature value
The Sensor Temperature Value in output is
calculated from a value simulated in input
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