ABB NETA-21 - User Management and Roles; Managing User Profile Details

Installation troubleshooting (optional) 57
10
Installation troubleshooting
(optional)
Contents of this chapter
This chapter addresses some common issues you may encounter when you install NETA-
21. If you encounter any of these problems, refer to the corresponding instruction. If the
problem persists, or if you encounter an issue that is not included in this chapter, contact
your local ABB representative.
The instructions for solving each problem is displayed in the following format:
 Problem example
CAUSE: The root cause of the problem.
SOLUTION: The proposed solution for the problem
 Issues covered in this chapter
• Issue when connecting locally to NETA-21 web UI.
• NETA-21 is not sending parameter history logging to digital services portal.
• Warnings or faults show up on Tool settings/Events tab after installation.
• The digital services portal user account import or creation has failed during IPS
package installation.
• DDCS devices are not detected.
• Signals and events are not received at the portal.
• Error 101: Could not connect to network.
• Network error codes and their resolutions.