ABB NETA-21 - The RSP User Account Import Failed During IPS Package Installation

60 Installation troubleshooting (optional)
The RSP user account import failed during IPS package
installation
CAUSE:
Part of the digital services installation (IPS) package failed.
SOLUTION:
In the Settings  Tool settings  Factory tools tab
• Verify that the check box "Enable factory login (factory support account)” is selected.
• Remove any previously existing digital services user account in Settings  Users list
and then retry the IPS package installation.