Chapter 4 4-7
Troubleshooting
How to Return Your Analyzer for Service
How to Return Your Analyzer for Service
Service Tag
If you are returning your analyzer to Agilent Technologies for servicing,
fill in and attach a blue service tag. Several service tags are supplied at
the rear of this chapter. Please be as specific as possible about the
nature of the problem. If you have recorded any error messages that
appeared on the display, or have completed a Performance Test Record,
or have any other specific data on the performance of your analyzer,
please send a copy of this information with your analyzer.
Original Packaging
Before shipping, pack the unit in the original factory packaging
materials if they are available. If the original materials were not
retained, see“Other Packaging” on page 4-9.
NOTE Ensure that the instrument handle is in the rear-facing position in
order to reduce the possibility of damage during shipping. Refer to
Figure 4-1.
NOTE Install the transportation disk into the floppy drive to reduce the
possibility of damage during shipping. If the original transportation
disk is not available, a blank floppy may be substituted.
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