3
Chapter 1: Introduction
VSpin User Guide
Getting Help from Velocity11
Sending Us an Email Software Errors
If you find an error in our software, or are unable to solve a technical
problem after reading “Maintenance and Troubleshooting” on page 65,
inform us by sending an email to service@velocity11.com.
Include in your email:
❑ Your software version number
❑ A detailed description of the problem
Documentation Errors
If you find an error in our documentation, you can quickly let us know
by sending an email using the feedback button in the online help:
You can also send an email directly to documentation@velocity11.com.
All feedback on our technical documentation is appreciated.
Bug Reports
If you are using the VSpin with the BioCel or BenchCel you can send us
a bug report from within VWorks
™
or BenchWorks
™
. Refer to the BioCel
User Guide or BenchCel User Guide for more information.
Find Your Software
Version
If you contact the Velocity11 Service Center, you might be asked for your
current software version.
To find your software version:
1. If you have not done so, install your VSpin Diagnostics software.
See “Installing the Software” on page 36.
2. Click
Start > Programs > Velocity11 > VSpin > VSpin Test Container.
The
VSpinApp dialog box opens.
3. Click
OK.
4. The
VSpin Control dialog box opens.
5. Look for the version number on the title bar.
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