27.FAQ
Q1: How to obtain IP address of R2X
A1:#✔ For devices with a single button - E21/ R20/ R23/ R26:
While E21/ R20/ R23/ R26 power up normally, hold the call button for 5 seconds
after the statue LED turns blue and it will enter into IP announcement mode. In
announcement mode, the IP address will be announced repeatedly. Press call
button again to quit the announcement mode.
✔ For devices with multiple numeric keyboard - R27:
While R27 power up normally, press “*2396#” to enter home screen and press “1”
to go to system Information screen to check the IP address.
✔ For devices with touch screen - X915/R29:
While it power up normally, in the dial interface, press “9999“, “Dial key”, “3888”
and “OK” to enter the system setting screen. Go to info screen to check the IP
address.
✔Common method:
Using Akuvox IP Scanner to search Akuvox devices in the same LAN network.
Q2: Do Akuvox devices support opus codec?
A2: For now, only Akuvox Android video IP phone R48G can support Opus audio
codec.
Q3: What is the supported temperature range for akuvox doorphone?
A3:# R20/E21/R26/R23/Standard# R27/Standard X915 -- 14° to 112°F (-10° to
45°C)
R27/X915 with heating supporting --- 40 degrees
R28 -- (-40°C~55°C )
Indoorphone -- 14° to 112°F (-10° to 45°C)
IPPhone -- 32º~104ºF(0~40ºC)
Q4: Do Akuvox devices support Modbus protocol?
A4:#No.
Q5: Failure in importing the X915 face data to another X915 using the exported
face data.
A5: Please confirm the following steps：
The import format is zip;#
1.After you export, you need to unzip the .tgz folder, then make the unzipped
folder into .zip again.
Q6: Which version of ONVIF do R20 and X915 support?
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