Alcatel-Lucent ALE-300 - Page 3

OmniPCX Enterprise - Release R100.1
Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed.02
© Copyright 2023 ALE International, ALE USA Inc. page 3/75
2.7.2 LED management .................................................................................................................. 31
3 Operator station (OS) Basic features ................................................................................................ 32
3.1 Putting the Attendant set in Service ........................................................................................... 32
3.2 Making a call ............................................................................................................................... 32
3.2.1 Direct dialing .......................................................................................................................... 32
3.2.2 Calling using your personal directory .................................................................................... 32
3.2.3 Calling by name..................................................................................................................... 33
3.2.4 Call by Speed Dialing............................................................................................................ 34
3.3 Calling an internal User ............................................................................................................... 34
3.3.1 The called set is free ............................................................................................................ 35
3.3.2 The called set is busy ........................................................................................................... 35
3.3.3 The called set is in 'Do Not Disturb' state ........................................................................... 36
3.3.4 The called set is forwarded to another set .......................................................................... 36
3.4 Calling an external user .............................................................................................................. 38
3.5 Answering calls ............................................................................................................................ 40
3.5.1 Automatic/Manual Answer ...................................................................................................... 40
3.5.2 Answering an internal call ..................................................................................................... 40
3.5.3 Answering an external call .................................................................................................... 40
3.5.4 Answering a Call to the Attendant Group ............................................................................. 40
3.5.5 The attendant does not answer immediately ........................................................................ 42
3.5.6 Answering a call back request .............................................................................................. 42
3.6 Putting a call on hold .................................................................................................................. 42
3.7 Consultation call ........................................................................................................................... 44
3.7.1 Consultation call to an internal user ..................................................................................... 44
3.7.2 Consultation call to an external user .................................................................................... 46
3.7.3 Initializing a three-party conference ....................................................................................... 46
3.8 Call Routing (call transfer) ........................................................................................................... 47