OmniPCX Enterprise - Release R100.1
Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed.02
© Copyright 2023 ALE International, ALE USA Inc.
page 50/75
4 Additional features
4.1 Routing with chained extend
Routing with chained extend allows the attendant to transfer an incoming external call to an internal
set. The external party is rerouted to the attendant set as soon as the internal user has hung up.
This allows to successively route the same call to several destinations.
The attendant is in conversation with an external party.
1. The attendant dials the number of the desired internal set.
The available softkeys are:
To transfer (without oral presentation to the second party) the first
party to the second party.
To activate ringing on the second party set.
To cancel the consultation call and continue the conversation with
the first party.
To release both the conversation with the first party and the
consultation call.
To activate ringing on the second party set.
To send a callback request to the second party.
To activate/Deactivate DTMF transparency.
2. When the attendant presses the Chained softkey, the second party set is rung.
3. When the second party takes the call, the attendant set returns to the idle state.
4. The external party is rerouted to the attendant set as soon as the internal user has hung up.
5. Once pressing the softkey next to the name of the external caller, the attendant can transfer
or release the call.
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