OmniPCX Enterprise - Release R100.1
Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed.02
© Copyright 2023 ALE International, ALE USA Inc.
page 7/75
1 Introduction
This document describes the services offered by an Enterprise or Essential DeskPhone attendant
sets connected to OmniPCX
®
Enterprise system.
The following terminals can be connected:
• ALE-300 Enterprise DeskPhone (ALE-300).
This guide covers the specific functions of the listed Enterprise or Essential DeskPhone attendant
sets:
• Handling calls (calling and answering calls, consultation calls, transferring calls, conferencing,
…).
• Additional features (Routing, Network/Network Transfer, Transfer with privilege, …), Reserving
a group of outside lines for exclusive operator use.
• Management from the Attendant Set (Selecting answer and transfer operating modes,
selecting the attendant group status,…).
Refer to the phones user manual for a full description of the desk phone:
• Communications Suite for MLE - ALE-300 Enterprise DeskPhone User manual
(8AL90399ENAD ed01).
In particular, to have more information about the available accessories:
• ALE-120 Key Expansion Module.
• ALE-100 Keyboard.
The purpose of the attendant sets (organized in groups) is to ensure efficient routing of external
calls and, where appropriate, to call external numbers on request.
One or more attendants share the workload (up to 80 attendant stations may be operational in the
same system). Each attendant set must belong to an attendant group.
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