Contents
Set Up Amazon Fire TV (1st Generation) ......................................................................................................6
What You Need ......................................................................................................................................6
What's in the box ....................................................................................................................................6
Set Up ....................................................................................................................................................7
Set Up Your Network Connection ..................................................................................................................9
Fire TV Stick ..............................................................................................................................................9
Connect Your Fire TV to a Public Wi-Fi ....................................................................................................... 10
Register or Deregister Your Amazon Fire TV Device ................................................................................... 11
Which Fire TV Device Do I Have? ............................................................................................................... 12
Amazon Fire TV (2nd Generation) ........................................................................................................... 12
Technical Specifications ....................................................................................................................... 12
Try Restarting Your Device First .............................................................................................................. 18
Blank Screen? ......................................................................................................................................... 18
Can't Purchase Content? ......................................................................................................................... 18
Issues with a Specific App? ..................................................................................................................... 18
Display Issues? ....................................................................................................................................... 19
Audio Issues? .......................................................................................................................................... 19
Forgot your PIN? ..................................................................................................................................... 19
Can't Access External Storage? .............................................................................................................. 20
Can't Pair the Fire TV Remote App ............................................................................................................. 21
Check Your Wi-Fi Connection & Settings ................................................................................................. 21
Stop Display Mirroring ............................................................................................................................. 21
Disconnect Accessories or Remotes Not In Use ...................................................................................... 21
Clear Data for the Fire TV Remote App ................................................................................................... 21
Restart Your Devices ............................................................................................................................... 21
Can't Connect to Wi-Fi ................................................................................................................................ 22
Check Your Network Information ............................................................................................................. 22
Check Your Network Connection ............................................................................................................. 22
Check Your Device Set Up ...................................................................................................................... 22
Restart Your Device and Network Connections ....................................................................................... 23
Check Your Network Status ........................................................................................................................ 24
Can't Pair a Remote or Game Controller ..................................................................................................... 26
How to Solve Video Issues on Fire TV ........................................................................................................ 27
Check Your Network Status ................................................................................................................. 27
Check Your Settings ............................................................................................................................ 27
Clear Amazon Video Application Data .................................................................................................. 27
Clear Data for Other Video Apps .......................................................................................................... 27
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