Check Your Network Status
Your Fire TV device features a network status tool that can help you diagnose problems with your Internet
connection and learn about ways to fix them.
If your device is unable to connect to streaming services, an error message with an option to "check your
network status" typically displays. Select this option to open the Settings screen and then press the Play/
Pause button on your remote to launch the network status tool.
You can also access the tool at any time by selecting Settings > System > Network from your device menu and
pressing Play/Pause.
The tool then checks to make sure your device is connected to your selected Wi-Fi or wired network and
that the network itself has an active connection to the Internet. Any problems with your connection are
described on-screen, with recommended resolution steps you can try.
Connection Status Recommendations
No Connection
Your device is not connected to Ethernet or Wi-Fi.
Please connect via Wi-Fi or wired Ethernet.
Log in to your network. Remember, your password is
case sensitive and must be at least 8 characters long.
If you can't see your Wi-Fi network name, try moving your
device closer to your router.
If you have other devices, verify that they can connect to
your network.
Low or Poor Quality Wi-Fi Signal (Fire TV Stick)
Your device is connected to Wi-Fi, but the signal strength
is low or poor quality.
Make sure your Fire TV Stick is connected to the
included power supply.
Use the included HDMI extender or adapter to position
your Fire TV Stick away from the back of your TV, which
may be reducing Wi-Fi signal strength.
Try moving your Wi-Fi router closer to your Fire TV Stick.
Try changing your Wi-Fi channel to the recommended
setting (if prompted**).
Low or Poor Quality Wi-Fi Signal (Amazon Fire TV)
Your device is connected to Wi-Fi, but the signal strength
is low or poor quality.
Connect your Amazon Fire TV to your router with an
Ethernet cable.
Try moving your Fire TV closer to your router.
To limit interference, move your Fire TV as far as
possible from your TV or other electronics.
Try changing your Wi-Fi channel to the recommended
setting (if prompted**).
Not Connected to the Internet
Your device is connected to the your local network, but
the network itself isn't online.
Try restarting your modem and router.
If the connection remains down, please contact your
Internet Service Provider (ISP).
Captive Portal Detected
The public-access network your device is connected to
requires users to view a login or welcome page before
access is granted.
Please log in when prompted and try again.
To Next Page
Loading...
