How to Solve Video Issues on Fire TV
If you're having trouble watching movies and TV shows from Amazon Video or other streaming services,
here are some solutions that may help.
Here are some things to try:
Check Your Network Status
Many streaming and video quality issues are caused by a problem with your Internet connection.
Amazon Fire TV devices feature a network status tool that can help you diagnose these types of issues
and learn about ways to fix them.
You can access the tool at any time by selecting Settings > System > Network from the Fire TV menu.
Then press the Play/Pause button on your remote.
If your device is unable to connect to streaming services, an error message with an option to "check your network
status" typically displays. Select this option to open the Settings screen and then press Play/Pause .
The tool then checks to make sure your device is connected to your selected network and that the network
itself has an active connection to the Internet. Any problems with your connection are described on-screen,
with recommended resolution steps you can try.
Check Your Settings
For issues with your display, audio or picture quality, you can open Settings > Display & Sounds from the
Fire TV menu to adjust your picture and audio preferences as needed.
Some display issues are related to your TV's system settings or hardware, so you may need to contact your TV's
manufacturer directly for more help. For more information, go to Contacting Your TV Manufacturer .
Clear Amazon Video Application Data
If you're having trouble watching movies and TV shows from Amazon Video, try clearing application data
for the Amazon Video app.
Select Settings from the Fire TV menu.
Select Applications > Manage Installed Applications > Amazon Video.
Select Force Stop, and then select Clear Data.
When prompted to Delete App Data, select Clear Data again.
Try this step if you're seeing an on-screen error message, including "Error 13".
Clear Data for Other Video Apps
Clearing application data can also help resolve intermittent playback issues with other apps you use to
stream movies and TV shows on your Fire TV.
Select Settings from the Fire TV menu.
Select Applications > Manage All Installed Applications.
Select the application you're having trouble with.
Select Force Stop, and then select Clear Data.
When prompted to Delete App Data, select Clear Data again.
Restart your device. Disconnect the power cord and then plug it back in.
Clearing application data doesn't delete the app itself. But for some apps, you may need to re-enter your account
information after clearing app data.
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