Document No.: E4.08.09 E4.08.09 : AE_xx_000
Revision: 13 9 : 00
Page: 87 of 89
Copyright © 2019, Austro Engine GmbH
Dept.: Electric/Electronic
11 Calling for Support
In order to get help during fault finding the following steps should be taken when contacting
Austro Engine “After Sales” support for help.
11.1 Saving Failure Information
Austro Engine “After Sales” and engineering support asks its customers to assemble the fol-
lowing failure related data files before calling for support:
11.1.1 First Step – Engine Log
As described in chapter “8.2.1 Engine Log File” on page 39 download the failure data from
fault code memory, engine statistics and ID information from the EECU and save it to the PC.
11.1.2 Second Step – Event Recorder File
As described in chapter “8.2.2 Event Recorder File” on page 40 download the event recorder
data in HexDump format from the EECU and save it to the PC.
11.1.3 Third Step – Data Logger File
As described in chapters “8.2.3 Data Logger File (Full Flight Time)” on page 41 and “8.2.3
Partial Data Logger File (Fraction of Flight Time)” on page 41 download the data from the
EECU and save it to the PC.
11.1.4 Fourth Step (optional) – Live View recordings or Screenshots
Depending on the situation Live View recordings of the failure or screenshots of the corre-
sponding Wizard page might be helpful and should be included.
11.1.5 Fifth Step (optional) – IQA Data File
In case of problems during injector or EECU replacement activities please also supply the
IQA data files saved before and/or after the replacement activities. See chapter “9.1.3 Sav-
ing IQA Codes” on page 70 for a description on how to save IQA data to a file.
11.2 Sending Maintenance Information
The data files assembled above shall be mailed to Austro Engine “After Sales” department:
mailto: Service@AustroEngine.at
phone: +43 2622 23000 - 2525
fax: +43 2622 23000 - 2711
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