Chapter 4: Diverting incoming calls
Introduction to call diversion
You can divert incoming calls to another extension. You can set this up both for your own and
other telephones. You can also divert calls to your telephone. In all these variants, you can
choose:
• Happen always
• Only if the telephone is busy
• Only if a call is not answered within a specified time period.
• You can arrange to have calls signalled on both your own phone and another external
telephone, for example your GSM mobile. This feature is called twinning.
Additionally, you can set up as well as change all call diverts from outside the telephone
system.
Related topics:
Changing call diversion remotely * on page 117
Diverting calls from your telephone to another
To activate the call diversion feature on your telephone:
1. Press the Avaya Home button.
2. Select Call diversion.
3. Press the OK button.
4. Select Divert to.
5. Enter the telephone number to which you want to divert calls from your telephone.
Remember to prefix an additional line code, such as 0, when you enter an external
number.
Press an appropriate destination or partner key instead of entering the number, if
you administered this feature beforehand.
Avaya 9508 Series Digital Deskphone User Guide March 2011 31
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