Chapter 10: Call related features
Muting and unmuting a call
About this task
In an active call, use the Mute button to cut off all the audio transmission from your phone. When
you enable this feature, the phone illuminates the Mute button, and you can hear the caller, but
the caller cannot hear you. When the mute feature is active for a while and, if you talk, the phone
plays an audio mute-alert notification, with a flickering mute icon
on the phone screen. Initially,
the phone notifies with an audio and visual alert, followed by only the visual alert if you continue
talking on an active mute until you unmute the call.
Procedure
1. To mute an active call, press the Mute button.
The phone illuminates the Mute button immediately.
2. To unmute the call, press the Mute button again.
Placing a call on hold and resuming the call
About this task
During a call, you can place the call on hold. When you put a call on hold, both you and the caller
cannot hear each other on the call. While a call is on hold, you can call other contacts. When
multiple calls are held, you can return to the held call by using the up and down arrow keys to
scroll to the required call.
Procedure
1. To put an active call on hold, press the Hold soft key.
2. To resume the held call, press the Resume soft key, or press the line key of the held call.
October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura
®
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