Avaya J189 - Page 9

Recording a call.............................................................................................................. 83
Call Transfer......................................................................................................................... 84
Making a consultative transfer.......................................................................................... 84
Making a blind transfer..................................................................................................... 84
Crisis alert station.................................................................................................................. 85
Acknowledging the crisis alert.......................................................................................... 86
Emergency caller information........................................................................................... 86
Stopping the crisis alert.................................................................................................... 87
Acknowledging the crisis alert after an error in the first acknowledgment.............................. 87
Displaying your extension on outgoing calls............................................................................. 88
Excluding others from bridging on to your call.......................................................................... 88
Hunt Group Busy................................................................................................................... 88
Using Hunt Group Busy................................................................................................... 89
Interrupting a call with a whisper page..................................................................................... 89
Limit Incoming Calls.............................................................................................................. 90
Activating Limit Incoming Calls......................................................................................... 90
Deactivating Limit Incoming Calls..................................................................................... 90
Long-term acoustic exposure protection.................................................................................. 91
Configuring Long term acoustic protection......................................................................... 91
Multiple Device Access.......................................................................................................... 92
Handling calls and conferences using Multiple Device Access............................................ 92
Using URI dialing to make a call............................................................................................. 93
Making a priority call.............................................................................................................. 93
Multicast Paging.................................................................................................................... 94
Sending a multicast page................................................................................................. 94
No Hold Conference.............................................................................................................. 95
Adding a participant to no hold conference........................................................................ 95
Precedence call.................................................................................................................... 96
Making a precedence call by using the Main menu............................................................. 96
Making a precedence call by using dial plan configuration.................................................. 96
Pre-configuration of keys....................................................................................................... 97
Service Observe.................................................................................................................... 97
Activating Service Observe.............................................................................................. 98
Deactivating Service Observe.......................................................................................... 98
Assisting an agent on an observed call............................................................................. 99
SLA Mon
™
........................................................................................................................... 99
Shared control.................................................................................................................... 100
Tracing a malicious call........................................................................................................ 100
Using a Guest Login............................................................................................................ 101
WML browser...................................................................................................................... 102
Accessing the WML browser.......................................................................................... 102
Chapter 15: Using USB devices.......................................................................................... 103
Viewing USB menu.............................................................................................................. 103
Contents
April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura
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9
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