Troubleshooting Guidelines
66 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide
Discovering... CAUSE: The 96xx deskphone is attempting to find a DHCP server and
the user is not allowed to view IP Addresses.
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If there is not supposed to be a DHCP
server, you must “break into” the Discovering process and use static
addressing. See Static Addressing Installation
on page 37. To break into
the Discovering process, press the # button, and when you see the
“1000Mbps”, “100Mbps” or “10Mbps” message, quickly press the *
(asterisk) button.
EEPROM error,
repair required
CAUSE: Downloaded application file was not downloaded or saved
correctly.
RESOLUTION: The telephone automatically resets and attempts to
re-initialize.
Emergency
Option
CAUSE: Incompatible emergency option.
RESOLUTION: This should never happen. Contact Avaya.
Extension in
Use
Extension in
use: <NNNN>
Press continue
to take over
this extension
Login|Continue
CAUSE: The call server detects an extension conflict with an existing
set or Softphone.
RESOLUTION: You can force the current telephone to register and
thereby disconnect the other user by pressing Continue. When Login is
selected instead, the deskphone re-prompts for entry of (a different)
extension and password.
Finding
router...
CAUSE: The telephone is proceeding through boot-up.
RESOLUTION: Allow the telephone to continue.
Gatekeeper
Error
CAUSE: The gatekeeper rejects the registration attempt for an
unspecified reason.
RESOLUTION: Review gatekeeper/call server administrations,
including IP network parameters.
Gateway Error CAUSE: DEFINITY Release 8.4 does not have an H.323 station
extension for this telephone.
RESOLUTION: On the station administration screen, ensure the DCP
set being aliased for this IP deskphone has an H.323 station extension
administered, in accordance with switch administration instructions.
Since the 9600 Series IP Deskphones are not supported on DEFINITY
Release 8.4, you must upgrade to a release that does support these
telephones.
Incompatible CAUSE: This release of the call server does not support the current
version of the IP telephone.
RESOLUTION: Upgrade to the current version of Avaya
Communication Manager (3.0 or greater) software.
Table 3: Possible Error and Status Messages During Installation of 9600 Series IP
Deskphones (continued)
Message Cause/Resolution
3 of 5
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