Troubleshooting Guidelines
68 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide
Operational Errors and Status Messages
Table 4 identifies some of the possible operational problems that might be encountered after
successful 9600 Series IP Deskphone installation. The user guide for a specific telephone
model also contains troubleshooting for users having problems with specific IP telephone
applications. Most of the problems reported by deskphone users are not likely to be problems
System busy CAUSE: Most likely, the number of IP endpoints on the call server is
already at maximum, Less likely, network resource is unavailable.
RESOLUTION: The telephone was attempting to access a network
resource (DHCP server, HTTP server, or the call server) and was not
successful. Check the resource being called upon for its availability. If
the resource appears operational and properly linked to the network,
verify that addressing is accurate and that a communication path exists
in both directions between the telephone and the resource.
System Error CAUSE: The call server has an unspecified problem.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
Undefined Error CAUSE: The call server has rejected registration for an unspecified
reason.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
Updating: DO
NOT UNPLUG THE
TELEPHONE
CAUSE: The telephone is updating its software image.
RESOLUTION: Allow the telephone to continue.
Waiting for
LLDP
CAUSE: No File Server and/or Call Server has been administered, so
the telephone is expecting to get the missing data via LLDP.
RESOLUTION: Administer the missing data by one of the following
methods: statically, dynamically in DHCP, in the 46xxsettings file (for
Call Server addresses), or by LLDP. For more information, see LLDP
Troubleshooting.
Wrong Set Type CAUSE: The call server does not recognize the set type.
RESOLUTION: Ensure the call server is properly administered to
expect the appropriate telephone for the IP Address and extension.
Table 3: Possible Error and Status Messages During Installation of 9600 Series IP
Deskphones (continued)
Message Cause/Resolution
5 of 5
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