10
DIAGNOSTICS &
TROUBLESHOOTING
This chapter explains how to perform simple diagnostic functions such as
checking the software version, the supply quality, printing test labels, and
using password protection. It also contains basic troubleshooting
information.
Main Menu
Cancel All Print Mode Repeat
Batch
Setup Scripts Diagnostics
Version User
Diag.
Service
Diag
Supply
Quality
Test
Label
Password
Factory Set Password
You need a password to access diagnostic functions. Press Feed/Cut three
times and then press Enter/Pause.
Checking the Software Version
1. From the Diagnostics Menu, press » or ¼ until you see
DIAGNOSTICS
Version ¼
2. Press Enter/Pause. You see
Model M9825
V 1.0
Line one lists the printer model number (M9825) and line two gives the
version of software in the printer.
Diagnostics & Troubleshooting 10-1
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