Problem Action
Backing paper is wrapped
around platen or peel
roller.
Carefully remove the backing paper. Make sure the
backing paper tears at the saw-toothed tear edge
when using backfeed and peel mode.
Blank labels print or 750
series errors.
Clean supply sensors.
When downloading a script,
the printer errors.
Check the available flash memory. Format flash
memory or clear NVRAM.
After downloading a script,
the script does not appear
to be loaded.
Try formatting flash memory, then download the script
again.
If you cannot fix a problem, call Technical Support.
Error Messages
You may receive the following types of error messages:
♦ Data Errors
♦ Communication Errors
Some errors numbered 400-438 and 500-574 are internal software errors.
Errors numbered 900-999 are hard printer failures. If you cannot clear an
error, turn off the printer, wait several seconds and then turn on the printer.
For a complete list of errors, refer to the optional Packet Reference Manual
available on our Web site. Call Technical Support if you need additional
assistance.
Diagnostics & Troubleshooting 10-7
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