Error Code Description Recommended Solution
10010 A connection to the sensor could
not be established. One or more
required channels failed to connect.
• Verify the sensor is energized
• Verify the sensor communication cable is connected
• Verify all inline network equipment is energized, properly
configured and connected
• Verify all required network equipment cables are connected
• Verify the network adaptor is properly
configured
• Verify the sensor IP address is valid
• Verify there are no other devices using the same IP address
• Verify the sensor subnet is valid
• Verify the sensor can be successfully pinged
• Verify the network
firewall settings support connection to the
sensor
10011 A connection to the sensor could
not be established. One or more
required channels failed to connect
• Verify the sensor is energized
• Verify the sensor communication cable is connected
• Verify all inline network equipment is energized, properly
configured and connected
• Verify all required network equipment cables are connected
• Verify the network adaptor is properly
configured
• Verify the sensor IP address is valid
• Verify there are no other devices using the same IP address
• Verify the sensor subnet is valid
• Verify the sensor can be successfully pinged
• Verify the network
firewall settings support connection to the
sensor
10012 A connection to the sensor could
not be established. A timeout
occurred connecting required
channels.
• Verify the sensor is energized
• Verify the sensor communication cable is connected
• Verify all inline network equipment is energized, properly
configured and connected
• Verify all required network equipment cables are connected
• Verify the network adaptor is properly
configured
• Verify the sensor IP address is valid
• Verify there are no other devices using the same IP address
• Verify the sensor subnet is valid
• Verify the sensor can be successfully pinged
• Verify the network
firewall settings support connection to the
sensor
10020 A connection to the sensor could
not be established. One or more
required channels failed to connect.
• Verify the sensor is energized
• Verify the sensor communication cable is connected
• Verify all inline network equipment is energized, properly
configured and connected
• Verify all required network equipment cables are connected
• Verify the network adaptor is properly
configured
• Verify the sensor IP address is valid
• Verify there are no other devices using the same IP address
• Verify the sensor subnet is valid
• Verify the sensor can be successfully pinged
• Verify the network
firewall settings support connection to the
sensor
10021 A connection to the sensor could
not be established. One or more
required channels failed to connect.
• Verify the sensor is energized
• Verify the sensor communication cable is connected
• Verify all inline network equipment is energized, properly
configured and connected
• Verify all required network equipment cables are connected
• Verify the network adaptor is properly
configured
• Verify the sensor IP address is valid
• Verify there are no other devices using the same IP address
• Verify the sensor subnet is valid
• Verify the sensor can be successfully pinged
• Verify the network
firewall settings support connection to the
sensor
iVu Plus BCR Gen2 Series Sensor
www.bannerengineering.com - Tel: + 1 888 373 6767 185
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