Site~Rite
®
8 Ultrasound System Page 61
Troubleshooting – Site~Rite
®
8 Ultrasound System
SYMPTOM DESCRIPTION SOLUTIONS
Printer Error
1. Verify that the printer is on.
2. Verify that the printer has paper.
3. Check the printer’s power cable and connection to the system.
4. Refer to Printer Instructions for Use.
Note: If error persists, call Customer Service at: 1-800-545-0890. An alternate
number may be available in the System Information Tab (see Section 11.5).
Poor Image
1. Adjust the image settings.
- Contrast (Section 11.1)
- Image Filter (Section 11.1)
2. Lack of couplant. Apply ultrasound gel.
Note: If error persists, call Customer Service at: 1-800-545-0890. An alternate
number may be available in the System Information Tab (Section 11.5).
System Becomes
Unresponsive
Press and hold the power switch on the side of the device until the system
shuts down (note: This will take approximately 10 seconds). Turn on the
system.
Note: If error persists, call Customer Service at: 1-800-545-0890. An alternate
number may be available in the System Information Tab (Section 11.5).
Cannot Connect to Desired
Network
1. Confirm that the DICOM features are activated on the system (see
Section 11.3.1).
2. Confirm WiFi is enabled or the Ethernet cable is connected to your device.
The corresponding LED at the top of the device should be on (Section
3.4).
3. If using WiFi, check the WiFi signal strength.
4. Contact your network administrator (see Section 11.4.2).
Note: If error persists, call Customer Service at: 1-800-545-0890. An alternate
number may be available in the System Information Tab (see Section 11.5).
Cannot Install Optional
Features
1. The feature activation key is system specific. Ensure that the key you are
using has the serial number of your system.
Note: If error persists, call Customer Service at: 1-800-545-0890. An alternate
number may be available in the System Information Tab (Section 11.5).
1. Contact customer service and provide the System Data and Serial
Number for a temporary password.
Note: If error persists, call Customer Service at: 1-800-545-0890. An alternate
number may be available in the System Information Tab (Section 11.5).
Deleting Error
1. Restart the system. Attempt to delete the file(s).
Note: If error persists, call Customer Service at: 1-800-545-0890. An alternate
number may be available in the System Information Tab (Section 11.5).
Network Error
1. Ensure the device is connected to the desired network via WiFi or Ethernet.
2. If using a Static IP Address, verify the Static Network Settings.
3. Contact your network administrator.
Note: If error persists, call Customer Service at: 1-800-545-0890. An alternate
number may be available in the System Information Tab (Section 11.5).
PACS Error
1. Ensure you are connected to the desired network.
2. Ensure that the system DICOM settings are compatible with the
destination PACS system settings.
3. Contact your network administrator.
Note: If error persists, call Customer Service at: 1-800-545-0890. An alternate
number may be available in the System Information Tab (Section 11.5).
PACS ECHO Error
1. Ensure you are connected to desired network.
2. Ensure that the system DICOM settings are compatible with the
destination PACS system settings.
3. Contact your network administrator.
Note: If error persists, call Customer Service at: 1-800-545-0890. An alternate
number may be available in the System Information Tab (see Section 11.5).
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