BenQ PX9510 - Troubleshooting Lamp and Remote Issues

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2. Press the
AUTO SYNC
button on the remote control or projector.
3. Ensure the projector-to-screen distance is within the specied range.
4. Check that the projector lens is clean.
5. Remove the lens cover.
Problem: The image is wider at the top or bottom (trapezoid effect)
1. Position the projector so it is as perpendicular to the screen as possible.
2. Use the
Keystone
function on the remote control to correct the problem.
Problem: The image is reversed or upside down
Check the
Ceiling & Rear
setting on the
Setting
menu of the OSD.
Problem: The image is streaked
1. Adjust the
Phase and Clock
on the
Signal
menu of the OSD to the default settings.
2. To ensure the problem is not caused by a connected PC’s video card, connect to another
computer.
Problem: The image is at with no contrast
1. Adjust the
Contrast
setting on the
Picture
menu of the OSD.
2. Adjust the
Brightness
setting on the
Picture
menu of the OSD.
Problem: The color of the projected image does not match the source image.
Adjust the Color temperature and Picture settings.
Lamp problems
Problem: There is no light from the projector
1. Check that the power cable is securely connected.
2. Ensure the power source is good by testing with another electrical device.
3. Restart the projector in the correct order and check that the Power LED is green.
4. If you have replaced the lamp recently, try resetting the lamp connections.
5. Replace the lamp module.
6. Remove the lens cap.
7. Put the old lamp back in the projector and have the projector serviced.
Problem: The lamp goes off
1. Power surges can cause the lamp to turn off. Press the power button twice to turn off the
projector. When the Power LED is orange, press the power button.
2. Replace the lamp module.
3. Put the old lamp back in the projector and have the projector serviced.
Remote control problems
Problem: The projector does not respond to the remote control
1. Direct the remote control towards remote receiver on the projector.
2. Ensure the path between remote and sensor is not obstructed.
3. Turn off any uorescent lights in the room.
4. Check the battery polarity.
5. Replace the batteries.