60
6.4 Firmware upgrade from the Biosystems
website
The instrument firmware for the PhD Lite may be
upgraded directly from Biosystems website. The Flash
download is a two-step download process that will
prepare your PC to update the flash program of your
PhD Lite.
Note: An IrDA port is required to download the new
Flash Program to your PhD Lite.
To install the files:
1. Close all applications (except the internet
connection) that are currently running on your
computer.
2. Go to www.biosystems.com and select the
Technical / Software Downloads / PhD Lite from
control bar at the right of the screen.
3. Follow the directions given on the screen to
download the flash utility program and then the
flash file itself.
6.5. Returning your PhD Lite to Biosystems for
service or repair
Please contact the Biosystems Service Department at
(860) 344-1079 to obtain a “Return Authorization”
number prior to shipment. A Biosystems Instrument
Service Representative will record all relevant
information or special instructions at that time.
To ensure safe transport, whenever possible please use
the original PhD Lite packing materials when returning
instruments to Biosystems for service. If the original
packing materials are not available, please take
additional care to pack the instrument in packing
materials that will protect the instrument and
accessories during shipment.
Note: The return authorization number must be
clearly marked on the outside of the box.
Writing the return authorization number prominently on
the outside of the box ensures that the return will be
immediately identified and logged into our system at the
time it is received. Proper tracking helps avoid
unnecessary delays in completion of service
procedures.
Please contact the Biosystems Instrument
Service Department at (800) 711-6776 or
(860) 344-1079 if you require any
additional information.
Thank you for choosing the PhD Lite, and
thank you for choosing Biosystems.
To Next Page
Loading...
Need help?
General
