BradyPrinter i3300 38
6 Troubleshooting
Use the following table to troubleshoot problems. In situations where the printer displays an error
message, follow the instructions on the touch screen.
Problem Cause Corrective Action
Printer does not power up
when turned on.
Power cord has been pulled out of
printer or wall socket.
Check power cord.
Screen freezes User Interface error
1. Press Power .
2. After printer goes to sleep,
press Power again.
If that doesn’t work:
1. Turn off the power switch on
the side of the printer.
2. Wait five seconds and then
turn the power switch on.
Printer will not feed labels.
• The leading edge of the label roll
is not inserted correctly.
• The leading edge of the label roll
is uneven or torn (not a straight
edge).
• Install the labels correctly
• Cut a straight leading edge on
the label roll.
Faint print on labels. Ribbon not advancing correctly.
• Tension the ribbon by rotating
the rewind spool (top spool) in
a downward direction until all
slack is removed.
• Try another ribbon cartridge.
Print energy might be too low. Adjust the print energy setting
(see Print Energy” on page 20).
No print on the label. The label or ribbon is not loaded
correctly or out of ribbon.
• Reinstall the ribbon cartridge.
• Load a new ribbon.
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