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Technical Support
If the pump fails to respond to the operating or troubleshooting procedures listed in
this manual and the cause cannot be determined, discontinue use and forward it to an
authorized B. Braun Service Center.
Should it be necessary to return the pump for repair, contact Technical Support at
B. Braun Customer Service at (800) 627-PUMP. A Returned Materials Authorization
number will be pro
vided. Carefully pack the pump (preferably in the original
packing), and ship it prepaid to the address below. B. Braun cannot assume any
responsibility for loss or damage to returned instruments while they are in transit.
Service and product performance information, operation training, service training, and
service manuals may be obtained from the manufacturer by contacting:
B. Braun Medical Inc.
160
1 Wallace Drive, Suite 150
Carrollton, TX 75006
Attn: Service Manager
or call (800) 627-PUMP
Product complaints may be sent to the Quality Assurance Manager at the above
address.
With each complaint, please include:
• the pump’s serial number and software revision,
• a description of the difficulty experienced,
• the pressure limit setting,
• the rate/dose setting,
• the initial volume(s) to be infused
(VTBI),
•
the type of fluid(s),
• the amount of time between the start of the infusion and the time the
difficulty was noticed,
• the message displayed at the time the difficulty occurred,
• the catalog and lot number of the set(s) in use,
• the diagnostic code (if applicable), and
• any other information which might aid in the investigation of the complaint.
Authorization to return products must be r
eceived from B. Braun prior to shipment.
Please contact Customer Service at the above phone number for a Returned
Materials Authorization Number.
Clinical Support
The customer may speak with a Registered Nurse for clarification of operating
instructions or clinical applications for the Space pump, etc.
A (Clinical Support Specialist) Nurse Consultant may be reached at (800) 854-6851.
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