IV-
2
4.3 ERROR MESSAGE
A list of the error messages that are indicated while the service person tool is being used is
shown below.
Check Item Error Error Messages Advices
Communication
error
Cannot transmit. Check the power supply
and the USB connector.
(0) Write default
EEPROM data
Write error Failed to write the
default settings.
Check the power supply
and the USB connector.
Communication
error
Cannot transmit. Check the power supply
and the USB connector.
(2) Media & cover
sensors check
Check failure The sensor check
failed.
Check if any obstacle is
placed around the media
sensors.
Communication
error
Cannot transmit. Check the power supply
and the USB connector.
(3) Cut test
Check failure The Cut test failed. Check if any obstacle is
placed around the cutter
and the delivery opening.
Communication
error
Cannot transmit. Check the power supply
and the USB connector.
(6) Print test
(Die Cut)
Print file not
detected
Don’t find print file! Check if the correct print file
is set in the “General
Settings” dialog box.
Communication
error
Cannot transmit. Check the power supply
and the USB connector.
(7) Print test
(Continuous)
Print file not
detected
Don’t find print file! Check if the correct print file
is set in the “General
Settings” dialog box.
Communication
error
Cannot transmit. Check the power supply
and the USB connector.
(8) Write serial
number
Check failure Failed to write the
serial number.
Check the power supply
and the USB connector.
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