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Problems and warranty
Reporting problems
If any problems are encountered when installing or operating this equipment, follow this procedure to
investigate and report:
Search this document and the software release notes of supported releases.
Visit the support website:
https://support.cambiumnetworks.com/
Ask for assistance from the Cambium product supplier.
Gather information from affected units, such as any available diagnostic downloads.
Escalate the problem by emailing or telephoning support:
http://www.cambiumnetworks.com/support/contact-support
Repair and service
If unit failure is suspected, obtain details of the Return Material Authorization (RMA) process from the
support website.
Warranty
Cambium shipment from Cambium or a
Cambium distributor. Cambium warrants that hardware will conform to the relevant published
specifications and will be free from material defects in material and workmanship under normal use and
service. Cambium shall within this time, at its own option, either repair or replace the defective product
within thirty (30) days of receipt of the defective product. Repaired or replaced product will be subject
to the original warranty period but not less than thirty (30) days.
To register ePMP products or activate warranties, visit the support website.
For warranty assistance, contact the reseller or distributor.
Attention Do not open the radio housing for repair or diagnostics; there are no
serviceable parts within the housing.
Portions of Cambium equipment may be damaged from exposure to electrostatic
discharge. Use precautions to prevent damage.
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