Troubleshooting
Troubleshooting 571
Frequently Asked Questions 572
Frequently Asked Questions ................................................................................................................................... 572
Problems Regarding Paper 573
Clearing Jammed Roll Paper .................................................................................................................................. 573
Clearing a Jammed Sheet ...................................................................................................................................... 576
Clearing Jammed Paper (Paper Feed Slot) ............................................................................................................. 578
Roll paper cannot be inserted into the Paper Feed Slot .......................................................................................... 580
Cannot load sheets ................................................................................................................................................ 580
Paper is not cut neatly ............................................................................................................................................ 580
Paper is not cut ...................................................................................................................................................... 580
Depression on the leading edge is left .................................................................................................................... 581
The size of clear film cannot be detected ............................................................................................................... 581
Roll Paper is Continuously Ejected ......................................................................................................................... 581
Printing does not start 582
The Data lamp on the Control Panel does not light up ............................................................................................ 582
The printer does not respond even if print jobs are sent ......................................................................................... 582
Ink Filling.. is displayed ........................................................................................................................................... 582
The display screen indicates Agitating... ................................................................................................................. 582
The printer stops during a print job 583
An error message is shown on the Display Screen ................................................................................................. 583
The printer ejects blank, unprinted paper ............................................................................................................... 583
Problems with the printing quality 584
Printing is faint ........................................................................................................................................................ 584
Paper rubs against the Printhead ........................................................................................................................... 584
The edges of the paper are dirty ............................................................................................................................. 585
The surface of the paper is dirty ............................................................................................................................. 586
The back side of the paper is dirty .......................................................................................................................... 586
Printed colors are inaccurate .................................................................................................................................. 586
Banding in different colors occurs .......................................................................................................................... 587
Colors in printed images are uneven ....................................................................................................................... 587
Image edges are blurred or white banding occurs .................................................................................................. 588
The contrast becomes uneven during printing ........................................................................................................ 588
The length of printed images is inaccurate in the feeding direction .......................................................................... 588
Images are printed crooked .................................................................................................................................... 589
Documents are printed in monochrome ................................................................................................................. 589
Line thickness is not uniform .................................................................................................................................. 589
Lines are misaligned ............................................................................................................................................... 589
Cannot print over a network 590
Cannot connect the printer to the network ............................................................................................................. 590
Cannot print over a TCP/IP network ....................................................................................................................... 590
Cannot print over a Bonjour network ...................................................................................................................... 590
Installation problems 591
The computer does not recognize the printer ......................................................................................................... 591
Removing Installed Printer Drivers .......................................................................................................................... 591
HP-GL/2 problems 593
With HP-GL/2, printing is misaligned ...................................................................................................................... 593
Lines or images are missing in printed HP-GL/2 jobs. ............................................................................................ 593
Lines are printed too thick or thin in HP-GL/2 print jobs ......................................................................................... 593
HP-GL/2 jobs are printed in monochrome (or color) ............................................................................................... 593
Printed colors of lines are inaccurate during HP-GL/2 printing ................................................................................ 594
HP-GL/2 jobs are printed 6 mm larger than specified ............................................................................................. 594
HP-GL/2 jobs are printed at maximum size, even if a standard size is specified ...................................................... 594
HP-GL/2 printing takes a long time ........................................................................................................................ 594
The printer stops when printing a HP-GL/2 job (the carriage stops moving) ............................................................ 594
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