1-4 Introduction Chapter 1
You can also purchase the optional Canon BC-22e Photo Kit,which
includes everything you need to produce photo-realistic images:
❍ BC-22e Photo BJ Cartridge
❍ SB-21 Ink Cartridge Storage Box
❍ Canon High Resolution Paper HR-101 (60 sheets)
Getting Help From Canon
Canon Computer Systems,Inc. offers a full range of customer technical
support* options including:
❍
24-hour, 7-day-a-week, toll-free automated support for troubleshooting
issues on most current products (1-800-423-2366)
❍ Speak to a technician free of service charge (currently Monday–
Friday, 8:00 A.M.–10:00 P.M. EST,excluding holidays) for products
still under warranty** (1-757-413-2848)
❍ Speak to a technician for a service charge (currently $24.99 per
call) during holidays and days/hours not listed above regarding
urgent product questions or for products no longer under warranty
(1-800-423-2366)
Or for a charge of $2.50 per minute, to a maximum of $25.00 per
call (1-900-246-1200)
❍ E-mail support via the Canon Computer Systems,Inc.Web site
(www.ccsi.canon.com)
❍ 24-hour, toll-free Fax Retrieval System (1-800-526-4345)
❍ To download the latest drivers using your modem, 24-hour Bulletin
Board Service (1-757-420-2000)
*Support program specifics subject to change without notice.
**Refer to individual product information for warranty details.
Canon Canada
Within Canada, 24 hours a day, 7 days a week (1-800-263-1121)
In other countries, please contact your Canon dealer.
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