Using System Tools
Quantum Spark 1500, 1600, and 1800 Appliances R81.10.X Locally Managed Administration Guide|53
Action Description
Generate
CPInfo File
Collects outputs of many commands and contents of various log files into an archive
package.
This data helps Check Point Support understand the configuration and troubleshoot
issues.
Procedure
1. Click Generate CPInfo File.
A message next to the button shows the progress.
2. When the task completes, the button changes to Download CPInfo File.
3. Click Download CPInfo File to download the file.
4. Your web browser saves this file (R81.10<Build>_
<MMDDHHMM>.cpinfo.gz) in the default download folder.
5. When the download completes, the button changes to Generate CPInfo
File.
Ping Opens a popup window that shows the result of the ping command to the specified IP
address / hostname.
The appliance sends ICMP Requests to the specified destination.
Trace Opens a popup window that shows the result of the traceroute command to the
specified IP address / hostname.
The appliance sends ICMP Requests to the specified destination.
Lookup Opens a popup window that shows the result of the DNS lookup for the specified IP
address / hostname (the output of the Gaia Clish command "nslookup").
Download Opens sk159712 to download the Windows driver for a USB-C console socket.
Explanation
When the mini-USB is used as a console connector, Windows OS does not
automatically detect and download the driver needed for serial communication.
You must manually install the driver.
For more information, see sk111713.
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