Procedure
Step 1
From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability from
the Navigation drop-down list and click Go.
Step 2
Choose Tools > Control Center - Feature Services.
Step 3
Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.
The window displays the service names for the server that you chose, the status of the services, and a service
control panel to start or stop a service.
Step 4
If a service has stopped, click the corresponding radio button and then click Start.
The Service Status symbol changes from a square to an arrow.
Create New Configuration File
If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve,
the configuration file may be corrupted.
Note
•
When you remove a phone from the Cisco Unified Communications Manager database, its
configuration file is deleted from the Cisco Unified Communications Manager TFTP server. The
phone’s directory number or numbers remain in the Cisco Unified Communications Manager database.
They are called unassigned DNs and can be used for other devices. If unassigned DNs are not used
by other devices, delete them from the Cisco Unified Communications Manager database. You can
use the Route Plan Report to view and delete unassigned reference numbers. See Cisco
Unified Communications Manager Administration Guide for more information.
•
Changing the buttons on a phone button template, or assigning a different phone button template to
a phone, may result in directory numbers that are no longer accessible from the phone. The directory
numbers are still assigned to the phone in the Cisco Unified Communications Manager database,
but there is no button on the phone with which calls can be answered. These directory numbers
should be removed from the phone and deleted if necessary.
To create a new configuration file, perform these steps:
Procedure
Step 1
From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone experiencing
problems.
Step 2
Choose Delete to remove the phone from the Cisco Unified Communications Manager database.
Step 3
Add the phone back to the Cisco Unified Communications Manager database. See the Cisco Unified
Communications Manager Phone Addition Methods, on page 26 for details.
Step 4
Power cycle the phone.
Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
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Troubleshooting and Maintenance
Troubleshooting Procedures
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