APPENDIX A
Internal Support Web Site
If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. It is important to provide current and thorough information to end
users.
Cisco recommends that you create a web page on your internal support site that provides end users with
important information about their Cisco Unified IP Phones.
Consider including the following types of information on this site:
•
Cisco Unified IP Phone User Support, page 97
•
User Options Web Pages Access, page 97
•
Phone Feature Access for End Users, page 98
•
Voice Messaging System Access for End Users, page 98
Cisco Unified IP Phone User Support
To successfully use some of the features on the Cisco Unified IP Phone (including Speed Dial, Services, and
voice message system options), users must receive information from you or from your network team or must
be able to contact you for assistance. Make sure to provide users with the names of people to contact for
assistance and with instructions for contacting those people.
User Options Web Pages Access
Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager
Administration to add the user to a standard Cisco Unified Communications Manager End User group: choose
User Management > User Groups. For more information, see:
• Cisco Unified Communications Manager Administration Guide, “User Group Configuration” chapter
• Cisco Unified Communications Manager System Guide, “Roles and User Groups” chapter
Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
97
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