• A trust code is already installed: If you want to install a trust code inspite of an existing trust code on the
product instance, re-configure the license smart trust idtoken id_token_value{local|all}[force]
command in privileged EXEC mode, and be sure to include the force keyword this time. Entering the
force keyword sets a force flag in the message sent to CSSM to create a new trust code even if one
already exists.
• Smart Account-Virtual Account mismatch:
Log in to the CSSM Web UI at https://software.cisco.com and click Smart Softwar eLicensing>Inv entory
> Product Instances.
Check if the product instance on which you want to generate the token is listed in the selected Virtual
Account. If it is, proceed to the next step. If not, check and select the correct Smart Account and Virtual
Account. Then complete these tasks again: Generating a New Token for a Trust Code from CSSM, on
page 157 and Installing a Trust Code, on page 158.
• Timestamp mismatch and signature mismatch: Configure the ntp server command in global configuration
mode. For example:
Device(config)# ntp server 198.51.100.100 version 2 prefer
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Error Message %SMART_LIC-4-REPORTING_NOT_SUPPORTED: The CSSM OnPrem that this
product instance is connected to is down rev and does not support the enhanced policy and
usage
reporting mode.
Explanation: Cisco Smart Software Manager On-Prem (formerly known as Cisco Smart Software Manager
satellite) is supported in the Smart Licensing Using Policy environment starting with Cisco IOS XE Amsterdam
17.3.3 only (See SSM On-Prem, on page 92). In unsupported releases, the product instance will behave as
follows:
• Stop sending registration renewals and authorization renewals.
• Start recording usage and saving RUM reports locally.
Recommended Action: Refer to and implement one of the supported topologies instead (See: Supported
Topologies, on page 97), or upgrade to a release where SSM On-Prem is supported with Smart Licensing
Using Policy.
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Error Message %SMART_LIC-6-POLICY_INSTALL_SUCCESS: A new licensing policy
was successfully installed.
Explanation: A policy was installed in one of the following ways:
• Using Cisco IOS commands.
• CSLU-initiated communication.
• As part of an ACK response.
System Management Configuration Guide, Cisco IOS XE Bengaluru 17.4.x (Catalyst 9400 Switches)
173
Smart Licensing Using Policy
System Messages
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