Cisco CSACSE-1111-K9 - Secure Access Control Server Solution Engine User Manual

4-9
Installation Guide for Cisco Secure ACS Solution Engine 4.1
OL-9969-03
Chapter 4 Administering Cisco Secure ACS Solution Engine
Working with System Data
• Restoring ACS Data From the Serial Console, page 4-14
Obtaining Support Logs From the Serial Console
This section details the procedure for running the support tool. The support tool first collects logs,
system Registry information, and other ancillary data, and then compresses the collected information
into a single file with the extension .cab. This file can then be sent to support personnel for analysis.
Caution Performing this procedure stops and restarts all services, and will interrupt use of the ACS SE.
Note You typically perform this procedure in the ACS SE web interface.
This procedure uses the support command. For more information on this command, see support,
page C-16. The arguments for the support command include:
To generate a .cab file of log and system registry information:
Step 1 Log in to the ACS SE. For more information, see Logging In to the Solution Engine From a Serial
Console, page 4-2.
Step 2 Type support and the arguments necessary to your purpose.
Step 3 Press Enter.
Step 4 To collect user database information, at the Collect User Data? prompt, type Y and then press Enter.
Step 5 At the Enter FTP Server directory prompt, enter the pathname to the location on your FTP server to
which you want to send the file and then press Enter.
Step 6 At the Collect Previous days logs? prompt, type the number of days for which you want to collect
information (from 1 to 9999) and press Enter.
Step 7 At the Enter FTP Server Hostname or IP address prompt, enter your FTP server hostname or IP
address and press Enter.
Step 8 At the Enter FTP Server Username prompt, enter your FTP server user account name and press Enter.
Caution Performing this next step begins the procedure that stops and restarts all services, and will interrupt use
of the ACS SE.
Argument Description
-d n Collect the previous n days logs
-u Collect user database information
server Hostname for the FTP server to which the file is to be sent
filepath Location under the FTP root for the server into which the
package.cab is to be sent
username Account used to authenticate the FTP session

Cisco CSACSE-1111-K9 - Secure Access Control Server Solution Engine Specifications

General

Brand	Cisco
Model	CSACSE-1111-K9 - Secure Access Control Server Solution Engine
Category	Software
Language	English