What to do if Cisco Wireless Access Point corporate directory does not show contact information?
If the corporate directory on your Cisco Wireless Access Point isn't displaying contact information, verify that the Database Server is running. If necessary, restart the server.
What to do if Cisco Wireless Access Point Call Queues window does not show incoming and monitored call information?
If the Call Queues window on your Cisco Wireless Access Point isn't showing incoming and monitored call information, ensure that the Presence Server is running. Restart the server if needed.
Why Cisco Wireless Access Point phone has been disconnected?
If your Cisco Wireless Access Point phone has been disconnected, ensure the IP phone is correctly configured and assigned to the attendant. Also, verify that the Call Controller Server is running; restart it if necessary.
Provides an overview of the installation process for standalone and client modes.
Lists the necessary PC network connectivity and configuration information for installation.
Details required configurations on the CME Router for operator service.
Specifies the minimum hardware, software, and network requirements for the operator.
Details the minimum PC hardware configuration needed for operator installation.
Lists the minimum PC software components required for CallConnector Operator.
Specifies the LAN access requirements for CallConnector Operator PCs and Cisco Router.
Guides through the process of downloading and running the operator installation program.
Instructions for downloading the latest CallConnector Operator client installation program.
Details on launching the installer and proceeding through the installation wizard.
Provides steps for resolving common installation and configuration problems.
Explains how to change presence status to start or stop receiving incoming calls.
Provides an overview of the Call Control window and its functions.
Describes how to access and manipulate call information displayed in the Call Control window.
Explains the telephony features accessible from the Call Control toolbar.
Details the steps for answering incoming calls to the operator position.
Provides instructions on how to transfer calls to another party.
Describes handling options when a requested person is not available or away.
Explains various methods for making outgoing calls from Call Control or Directory windows.
Details the steps for disconnecting a call using the Call Control window.
Explains how to set aside a call for later handling by putting it on hold.
Describes how to connect to a ringing call using the Pickup button.
Explains how to temporarily place a call at a park extension number.
Details how to set up a conference call with multiple parties.
Explains how to route incoming calls to another line or voicemail.
Describes the features of different types of call queues supported by the operator.
Explains the attributes and display of incoming calls in a queue.
Details how hunt groups distribute calls to multiple operator positions.
Describes queues for calls processed by the operator (Held, Parked, Transferred).
Provides an overview of the Call Queue window and operator capabilities within it.
Explains automatic call routing based on operator availability states.
Details operations for managing incoming calls in queues using mouse or keyboard.
Describes how to reconnect to calls that have been placed on hold.
Explains how to recall and reconnect to transferred calls.
Details how to park calls and reconnect to parked calls.
Explains the main features and functions of the CallConnector Operator Directory.
Describes the three types of directories: Corporate, External, and Outlook.
Provides access to directory features like search, edit, and view selection.
Describes how to add, modify, and delete entries in the directories.
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General