Monitoring Queued Calls
User Guide 5-13
Held Call Toolbar
Figure 5-10 Held Call Toolbar
After you put a call on hold, the call control buttons on the toolbar change to display the new
options. These options include:
Feature Procedure Default Shortcut Key
Resume The Resume button re-connects the held call.
New Call New Call button find and selects an idle line to
allow the operator to make a new call.
Ctrl +Num-Plus
Speed Speed button provides access to the two level
system speed numbers. To dial, select a
category and then the speed number.
Ctrl-Zero
Page The Page feature displays a menu of page
numbers. Selecting a page number will auto
dial and connect to the page circuit.
Ctrl + Num-Minus
Table 5-11 Held Call Toolbar
Transfer Pending Toolbar
Figure 5-11 Transfer Pending Toolbar
For consult transfer, after you have initiated call transfer, this toolbar provides the features to
complete or cancel, and/or make another call.
Feature Procedure Default Shortcut
Key
Complete
Transfer
Drops the current call and allows you to re-
enter another number.
Enter Number and
press Num-Delete
Hang up This feature disconnects the current call.
Speed Speed button provides access to the two level
system speed numbers. To dial, select a
category and then the speed number.
Page The Page feature displays a menu of page
numbers. Selecting a page number will auto
dial and connect to the page circuit.
Ctrl + Num-Minus
Table 5-12 Transfer Pending Toolbar
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