Chapter 3 Installation and Configuration
3-2 CallConnector Operator
CallConnector Operator Installation Overview
The CallConnector Operator can be deployed in two modes:
Standalone: In this configuration, all the software for controlling the phone and accessing the
contact data are installed and run on the attendant’s personal computer. There is no dependency
on external software components. There is an installation program (CallConnector Operator –
Standalone) for this mode that checks the system configuration, copies the software to the hard
disk, and provides the tools to make the required configuration settings.
Server-based: In the server-client mode, the controlling software is installed and run on a server
computer to be accessed by the CallConnector Operator application. Each CallConnector
Operator is installed on a separate computer and obtains the configuration data and contact
information from the server. There is an installation program (CallConnector Operator client) to
install the CallConnector client on the operators’ PC. The instruction for installing the
CallConnector Server is available from the Server Administrator’s Guide. This chapter will discuss
only the installation process for the CallConnector Operator Standalone and CallConnector
Operator Client programs.
The installation of the CallConnector Operator client or standalone mode involves the following
steps:
• Collecting the information required for installing and configuring the CallConnector
Operator. This includes obtaining the access rights to the download site for the
installation program as well as the information that required during the installation
process. See the Pre-requisites for Installation section below for these parameters.
• Configuring the Cisco Router for the features required by the operator – including the
operator’s phone, the routing of calls to the operator phone and also setting up the Telnet
access to allow the configuration program to setup the attendant. See the Router
Configuration Required for the CallConnector Operator section below.
• Acquiring the CallConnector Operator installation program. This can be downloaded from
the Cisco Software Download Site or obtained from your Cisco channel partner.
• Running the CallConnector Operator client or standalone installation on your personal
computer, and entering the configuration information requested by the installation and
configuration wizards.
• Registering the CallConnector Operator license by entering the PAK-ID or Serial Number
during the activation process.
• Setting up the CallConnector Operator configuration parameters.
• Verifying that you are able to receive and make calls from CallConnector Operator user
interfaces and able to access your contact data.
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