Chapter 6 Monitoring Queued Calls
6-40 CallConnector Operator
Queues for Multiple Operators
Figure 6-3 Example Queue Configuration for Multiple Operators
In the example above, incoming calls to the organization are routed through an auto-attendant to
the Main Number and Customer Service queues. Those queues are served by three operators.
The Main Number hunt group has eight directory numbers from the three operator positions. The
Customer Service hunt group has ten directory numbers from the operator IP Phones.
The queues for the Main Number and Customer Service have to be configured with the
respective directory numbers as a part of the operator queue configuration. Calls are only
delivered to the operators that are logged in.
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